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Returns And Refunds

Returns Policy  

A product purchased from Firstaidkit.ie may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a mispick or misinformation (this must be reported within 4 days of receiving the product/s)
  • The product doe not meet the standards as set out in the instructions or as described on our website

Goods should be returned within 30 days of receipt, and should also meet the following criteria:

  • Goods must be in the original packaging and in resalable condition. 
  • You must attach a signed returns document which must be included with the products being returned. You can obtain a goods return form by emailing service@firstaidkit.ie and they will be happy to email or post this document to you

Please send your return to the below address

Firstaidkit.ie

28B Ashbourne Business Centre, Ballybin Road, Ashbourne, Co. Meath

 

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by firstaidkit.ie in this instance your item will either be collected or postage will be refunded. This is at the discretion of firstaidkit.ie.

We regret we cannot accept returns of various types of non-faulty products if:

 Orders are specifically requested

  • Example of other products that cannot be returned would be  needles, syringes, continence products and nebulisers etc.

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 30 days after purchase please call the Firstaidkit.ie Returns Department for advice.

For returns/refunds requests within 7 days please go to Return Merchandise Authorization (RMA).

* Please note Medicinal Returns can only be processed within 10 days of the product to customers who do not hold a wholesale licence